Shipping policy

Processing

We prepare orders on business days only (Monday to Friday, excluding public holidays). Orders are processed within 2 to 5 business days. Once your order has been handed to our carrier, you will receive an email with your tracking details.

Rates and Delivery Times

Shipping costs and delivery times depend on your destination. You will see the exact shipping fee and estimated delivery window at checkout before confirming your order. The rate that applies is the one shown when you complete your purchase.

International Orders

We ship across the European Union, to the United Kingdom, and to a growing list of international destinations.

If you are ordering from outside the EU, your local customs authority may charge import duties or taxes on arrival. These charges are not set by us, are not included in our prices, and are your responsibility. If a parcel is refused or import charges are not paid, it is returned to us and we refund the items minus the delivery and return costs.

Tracking Your Order

As soon as your order ships, we send you a tracking number by email. It can take up to 48 hours for tracking to become active.

Problems with Delivery

If your order does not arrive within the expected timeframe, contact us at contact@maisonarca.com and we will follow up with the carrier on your behalf.

We cannot be held responsible for delays caused by customs clearance or an incorrect address entered at checkout.