SHIPPING POLICY

Processing

We prepare orders on business days only (Monday to Friday, excluding public holidays). Once your order has been handed over to our carrier, you will receive an email with your tracking information.

Rates and Delivery Times

Shipping cost and duration depend on your location. You will see the exact shipping fees and estimated delivery window at checkout before confirming your order. We may adjust shipping rates from time to time. The rate that applies to your order is the one displayed when you complete your purchase.

International Orders

We ship throughout the European Union, the United Kingdom, and to a growing list of international destinations. If you are ordering from outside the EU, please note that your local customs authority may charge import duties or taxes upon arrival. These charges are not set by us, are not included in our prices, and are your responsibility.

Tracking Your Order

As soon as your order ships, we will email you a tracking number. Tracking may take up to 48 hours to become active in the carrier's system.

Delivery Issues

If your order does not arrive within the expected timeframe, contact us at contact@maisonarca.com and we will follow up with the carrier on your behalf. We cannot be held responsible for delays caused by customs clearance, carrier issues, or an incorrect address entered at checkout.